Returns & Refunds

When you add a door, frame, or matched pair to your cart, you confirm its hinge location, lock location, handing, and size before it can be added. It then goes through quote approval, where you see the full order again before buying. Each item ships against those confirmed specifications.

Because custom-cut and special-order items are prepared to your confirmed specifications, they are non-returnable— except when the error is ours (we shipped something that doesn't match your confirmed quote) or there is a manufacturer defect. In those cases we make it right at no cost to you.

Unmodified stock hardware can be returned within 30 days of delivery if it is:

• unused and uninstalled, and
• in its original, undamaged packaging.

A restocking fee may apply. Return freight for non-defective returns is the customer's responsibility.

Inspect every shipment at delivery, before the driver leaves. Freight claims depend on it.

• Note any damage or shortage on the delivery receipt when you sign.
• Report the damage to us within 48 hours of delivery, with photos of the damage and the packaging.
• Keep the item and packaging until the claim is resolved.

Damage noted at delivery and reported within 48 hours is replaced or refunded — we handle the carrier claim.

Approved refunds go back to the original card through Stripe after we receive and inspect the returned item. Allow a few business days after inspection for the refund to appear on your statement.

Email quotes@arkansasdoorsandmore.com or call (713) 875-0361 with your order number, the item, and what happened — include photos for damage or defects. We'll reply with next steps within 1 business day. More ways to reach us are on the Contact page.